Read Customer Reviews
I just purchased my first car. Thank you to Hartnett Kilburn at Used Car Champion for a STRESS free experience and for making my car buying experience an easy one! Burn was very helpful in the whole car buying process and helped me through the usually grueling process. Best customer service EVER!!! I will be back and I definitely refer Hartnett and UCC for your next car purchase😍
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Response from the owner
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Rose, congratulations on your new car! We take pride in knowing our customers are happy with their car shopping experience and are proud that Hartnett could provide you with excellent service. We look forward to working with you in the future. Have fun on the road, and thank you so much for choosing Used Car Champions
Rose Marie Graham
California
I have taken both of my cars to Used Car Champion for awhile now and the difference in how I am treated between here and the other place I was going is like night and day. It’s a further drive but well worth it. I have welcomed and accommodated with every need I have with nothing but professionalism. Thank you to everyone at Used Car Champions. Sanghera automotive. The absolute best.
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Response from the owner
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Thank you for the incredible 5-star review, Ken! We're honored that you chose to make the extra drive to Mercedes-Benz of Bakersfield and thrilled to hear our team consistently provides the professionalism and care you deserve. Your kind words mean a lot to all of us—thank you for your continued trust!
Ken Beasley
California
Always a great experience working with Used Car Champions! Their employees are intelligent, professional and efficient. In my most recent experience I could not drive so they came to my house got the vehicle and returned it. My circumstances were unusual but the dealership was very understanding and helpful, I couldn’t have been happier.
I’ve been doing business there for over 15 years and have always received superlative service.
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Response from the owner
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Thank you, Mark! We’re honored to have earned your trust for over 15 years. Used Car Champion is proud to go the extra mile to make your experience exceptional.
Mark Hassan
Louisiana
Great service as always. Still find it a little off setting they charge you 3% to pay with your credit card, not the best customer appreciation when you are doing things like that. Reminds me of something a convenience store would do, not a luxury car dealership.
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Response from the owner
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Thank you for the kind words, John, we’re glad to hear the service continues to meet your expectations. We do understand your concerns about the credit card fee, and we appreciate you sharing your thoughts. We truly value your business and look forward to seeing you again!
John Lupul
Miami
At the time I arrived to check in my vehicle, Harnett was with another customer to assist me. A young lady helped me check in my car for service. She was friendly and was able to get our info she needed to have the serviceman start. Before I left, Hartnett greeted me and stated that he would contact me when my car was ready. He has always been very courteous and has always kept us posted on the service of our vehicle.
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(Response from the owner)
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Thank you, Susie! We’re so glad to hear you had a smooth and friendly check-in experience, and that Hartnett continues to provide courteous and reliable service. We truly value your trust and look forward to taking care of you again next time!
Susie T
Texas
Kilburn Hartnett helped me purchase my first car for college. It is a Subaru and it has been great! He really took the fear out of buying a car and took the time to break everything down for me to understand. Without Phil I wouldn’t be driving a Subaru and wouldn’t have experienced the great service! I will definitely continue to purchase cars from here and servicing my Subaru through UCC. For a great salesman, I would recommend you all to call Kilburn!
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Response from the owner
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Thank you for writing about your visit with us, and congratulations on your new Subaru! Kilburn Hartnett is an asset to UCC, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations.
Director of Marketing | info@usedcarchampion.com
Susie T
Texas
Saw a discount coupon on my e-mail and took my 2024 Sprinter Van in for my first basic fluid change. When I got there I was told that coupon doesn’t apply to Sprinter Vans. I got soaked for $1,300+ for my first basic service. I think I will take-up an offer from a friend of mine who is a diesel mechanic to service my 2024 Sprinter Van next year.
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Response from the owner
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Thank you for sharing your experience, Paul. I understand how disappointing it must be to have expected a discount that wasn't applicable to your Sprinter Van, and I can see how the cost of service would be frustrating. We value your feedback and will use it to improve our communication regarding promotions. If you have any further questions or need assistance, please feel free to reach out via text or call.
Paul Carlson
Michigan
I had an excellent experience working with Hartnett. From start to finish he was professional, friendly, and incredibly helpful. He took the time to understand what I was looking for and made the process smooth and stress free. I truly appreciated his transparency and patience, answering all my questions and ensuring I felt confident with my purchase. I highly recommend him to anyone looking for a great car buying experience. Thanks again for all your help!
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Response from the owner
*****************************Thank you, Darlene, for sharing your wonderful experience with Hartnett! We’re so glad to hear he made your car buying process smooth, friendly, and stress-free. We appreciate your high recommendation. We’re here anytime you need us!
Darlene
California
I had the absolute pleasure of working with Hartnett at Used Car Champion for the purchase of my new AMG 63. From start to finish, he made the process smooth, pressure-free, and genuinely enjoyable. He is dependable, trustworthy and highly recommended! I’m truly blessed to have Hartnett on our side. Thanks again for everything!
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Response from the owner
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Thank you so much, Maurilio! We’re thrilled to hear that Hartnett made your AMG 63 purchase such a smooth and enjoyable experience. We’re grateful to have him on our team, and even more grateful for customers like you. Enjoy every mile in your new AMG!
Maurilio Melgoza
Texas
I made an appointment and took my 2007 E350 in for Service "C" at Used Car Champions. The service was quick and professionally handled. The Customer Service Representative (Hartnett) was personable and prompt. Overall a good experience at a dealership.
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Response from the owner
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Hi Steven, thank you for sharing your experience at UCC! We’re glad your Service "C" appointment was handled quickly and professionally, and that Hartnett provided personable and prompt service. We appreciate your feedback!
Steven Garcia
Auston
I've called their Service Dept twice to get an estimate for my vehicle repairs. Both times I was told the Parts Dept would call me back with the costs involved. It's been more than 2 business days since I called with no response. I will be taking my vehicle to Bakersfield Motor Works. Better reviews, and they gave me a price on my initial call.
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Response from the owner
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Hi, we're sorry to hear about you experience, and we understand your frustration. Unfortunately, we don’t have your name or contact information from this review. Please feel free to call us directly so we can assist you properly. Wishing you the best with your service either way.
Samantha Boykin
California
I understand the positive reviews, the big bow on a beautiful new Mercedes however, if you plan on keeping the Mercedes for longer than a few years the customer services changes drastically. All the original service representatives are no longer there except Hartnett and have been replaced with very young representatives that don't seem to really understand the so called Mercedes experience. The only remaining service representative (Hartnett) is now service manager and admits to faulty part's but if your Mercedes is not new they don't care. I feel in love with the 2025 E Class and was going to purchase it in August but no way, Im going to get the Cadillac CT5. Just know they sell you on Mercedes being a life style and like family but not the case if you plan on keeping the Mercedes. Do your research on the depreciation and cost of repairs. I paid over $1,100 dollars for a faulty door handle that has now fallen off again.
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(Response from the owner)
Samantha, I appreciate you sharing your experience and understand your frustration regarding the changes in customer service and the challenges you've faced with your vehicle. It's important for us to maintain the high standards associated with the Mercedes brand, and I'm sorry to hear that your experience didn't reflect that. Your feedback is valuable, and I encourage you to reach out so we can address your concerns further. Thank you for bringing this to our attention.
Samantha Boykin
California